Terms & Conditions

There's always got to be fineprint, doesn't there?

TERMS & CONDITIONS

Luxury Villas

  1. Check in time - after 15h00 before 17h00 unless other arrangements have been made. Check out time - before 09h00
  2. A maximum of 2 persons per bedroom are allowed per chalet
  3. The deposit indicated above needs to be paid immediately to secure this booking. The balance must be paid in full on / before arrival
  4. On arrival you will be expected to check the inventory of your chalet and report any discrepancies to the office. Any items found missing or broken will be for your account
  5. The client shall be held responsible for any damages and breakages
  6. The Resort shall not be responsible for any injury to, or death of any person, or the loss or destruction of, or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from negligence (gross or otherwise) or wrongful act of any person in the employment of the Resort. The guest further indemnifies and holds harmless Green Fountain Farm Resort against any claim
  7. Green Fountain Farm Resort will not be held liable for interruptions of services (water, electricity)
  8. NO PETS allowed
  9. The Resort reserves the right to assign a different unit to the one originally allocated to you under this booking
  10. Should the unit number not appear on this letter, one will be assigned to you by the Resort on check-in
  11. Cancellations & Refunds – All cancellations will be subject to an administration fee of 15% of the total booking value.

    A Refund of the balance of the deposit paid will be as follows:   

    *** Less than 10 days notice                                                     NO refund
    *** More than 9 days notice, but less than 30 days              50% of the balance of the deposit
    *** More than 30 days                                                              100% of the balance of the deposit

Caravan Park

  1. Maximum of 6 guests per site (children included)
  2. Please supply own braai wood. NO firewood available on the Resort
  3. All Day Visitors are requested to park outside the resort and to report to Reception first before entering the Resort. Visitors fee of R25 per person will be charged. Vehicles to be parked in guest parking area.
  4. A Deposit of 50% is payable to secure your site and your booking
  5. Cancellations – Terms & conditions of cancellations will be as per our standard Terms & Conditions
  6. Minimum booking of 5 nights during Season at managers discretion
  7. No refunds will be granted for early departures, late arrivals, security issues, bad weather or due to interruption of services out of our control (e.g. water, electricity, sanitation, etc)
  8. Only ONE vehicle per site – additional vehicles/boats/trailers to be parked in designated area
  9. Payment is due in full on arrival. Cash, cheque, internet transfer, credit and debit cards are accepted
  10. PLEASE NOTE – NO ANIMALS will be allowed during Season and over long weekends, e.g. dogs and puppies, birds, etc. Only SMALL dogs (less than 10kg), kept on a leash at ALL times, are permitted during low season at R15 per day
  11. Rates effective from 9th January 2012 – 13th January 2013
  12. E and O E – this information may change without written notice